Refund policy

At NOOR BY NUREH, we strive to provide high-quality products and ensure customer satisfaction.

We only accept returns or issue refunds if:

• You receive a damaged or defective item.
• You receive the wrong product.

To be eligible, you must contact us within 48 hours of receiving your order with clear photos or videos of the issue.

Please note:

• We do not offer refunds or returns for change of mind.
• Customized or made-to-order items are non-refundable and non-returnable.
• Products must be unused, unwashed, and in their original packaging.

Once your request is approved and the item is inspected, your refund (if applicable) will be processed within 5–7 business days.

For any return or refund requests, please contact us through our customer support.